Services: Bespoke Research
It is important that research is timely, appropriate and clearly focused. As well as carrying out primary research we can work with you to develop your research ideas, assist in commissioning and project management.
The research methods used will depend on what you need to find out, influenced by your market, your financial budget and the timescale for completing the work. Our approach usually involves a combination of methods including:
- Customer satisfaction / STATUS Surveys
- Consultation with hard to reach and vulnerable groups
- Benchmarking
- Employee surveys
- Customer profiling
- Quarterly repairs, maintenance and complaints surveys
- Resident panels
- Mystery shopping
- Customer focus groups and workshops
- Online consultation and web surveys
- Key driver analysis
- Housing market analysis
- Senior management and board workshops
- Good practice toolkits
- Focus groups
- Deskbased analysis